Communicourt intermediaries are highly trained and skilled communication specialists. We are proud of the professional standards which we have developed and uphold.

Our standards are unparalleled elsewhere in the industry, and are based on our experiences of working with over 10,000 vulnerable people in the courts.

Our intermediaries are graduates from relevant degree programmes (such as Speech and Language Therapy or Psychology). Many of them already have extensive experience of working with vulnerable people in a variety of settings.

We hold rigorous recruitment and selection days to find the right candidates (around 10-20% of total applicants are offered an intermediary role per application round).

Initial training

Our new trainees complete a comprehensive training course at our dedicated training space in Birmingham. This is a two-week intensive programme, followed by a series of additional training modules including communication skills, assessment skills and effective report writing.

Over the next 12 months, all intermediaries complete a comprehensive competency framework, evidencing skills that they develop through regular supervision with an experienced practitioner. They also have dedicated team leaders and mentors for advice and support if needed.

They must all pass three structured exams to test their practitioner skills and evidence their capabilities.

Ongoing training

All of our intermediaries have ongoing continuous professional development (CPD) pathways and structured clinical supervision.

Intermediaries attend up to eight compulsory CPD days per year (organised on Saturdays to avoid disruption to the courts), to ensure that Communicourt continues to provide the most effective support to vulnerable adults and children.

Our intermediaries complete regular (initially 2 weekly) supervision sessions with a senior practitioner.

They must also meet our safeguarding checks – all our intermediaries are appropriately insured, and DBS checked.

We have adapted our processes to respond to the challenges of Covid-19. All of our intermediaries have now adapted their practice to work remotely if needed, including developing new assessment tools and methods, and making creative recommendations to the court.