Our Intermediaries

Communicourt Professional Standards Explained

The Intermediary role in the courts can be extremely confusing, especially when it comes to understanding the difference between ‘Registered Intermediaries’ and ‘Non-Registered Intermediaries’ and what makes one intermediary stand out from another.

The Ministry of Justice currently only provides a register and matching service for intermediaries working with prosecution witnesses in the criminal courts. Therefore, Intermediaries working with defendants in the criminal courts, or respondents and witnesses in family courts are ‘Non-Registered Intermediaries’ as there is no register.

Communicourt thinks this is dangerous as there is no professional standards or training programmes which these intermediaries have to follow and therefore the standard of Non-Registered Intermediaries could be incredibly variable.

In order to ensure that Communicourt provides the highest quality intermediaries, we have developed recruitment practices and assessment days, extensive training programmes, structured clinical supervision and ongoing continuous professional development pathways to ensure that Communicourt intermediaries are the most highly trained and specialised in the industry. These build upon our experiences working with over 7500 vulnerable people in the courts.

In addition to the excellent and ongoing training our intermediaries receive, all Communicourt intermediaries are required to complete a competency framework which requires them to have skills signed off by a senior practitioner and complete structured exams which test their practitioner skills. This ensures that our staff are constantly developing and reflecting on their practice to provide this highest quality communication support to the courts.

We are proud of the professional standards which we have developed and uphold; professional standards which are unparalleled elsewhere in the industry.