Communicourt has been selected as a Managed and Approved Service Provider for the new HMCTS Appointed Intermediary Service framework.

The new service framework will standardise support for vulnerable court and tribunal users, by providing clear guidance, standard booking processes and will set prices to ensure fairness and quality of service. The service will start in April 2022.

Julie Parkin, Senior Head of Intelligent Client Capability at HMCTS said,

“HMCTS’ Appointed Intermediary Service will provide users who have specialist communication needs the professional support to participate in proceedings. These contracts ensure there is a consistent service and access to justice for all.”

Legal representatives and HMCTS staff will be able to select an intermediary from an approved list of suppliers.

There are two types of suppliers – Managed and Approved Service Providers (MASP) are larger providers who manage the service on behalf of HMCTS nationally; and Approved service providers (ASP) who are usually small companies or self-employed individuals.

William Scrimshire, Managing Director at Communicourt said,

“We are delighted to be selected as a Managed and Approved Service Provider for the HMCTS Appointed Intermediary Services. We have always strongly supported more regulation in this area and welcome the opportunity to be part of this new scheme. We are committed to delivering a high-quality and consistent service.”

Further guidance and information about the Appointed Intermediary Service will be available on GOV.UK in April 2022. Find out more