You can make a new referral or attendance booking, or change an existing one, on our easy to use online portal. Please ensure all sections are completed.

Our online portal has been designed to match the HMCTS process and there is no need to complete a HMCTS Attendance booking form. Our waiting time for assessments is currently two to four weeks, depending on location. 

The services provided by approved intermediaries are mostly funded by HMCTS, with no charges or payments required by legal representatives.

To make a new referral:

Click on the button below and follow the ‘My Account’ link to sign in, or to create a new account if you have not used us before. Please note the email address you use to sign up will be the only address used for all correspondence and updates.

To inform us of new trial dates:

  1. Login to the portal and click on your client’s name. You will see a list of options, select the top one ‘Referral’
  2. On the next screen, click ‘Create request’. If you cannot see this option, contact us on 0121 663 0931
  3.   On the next screen, add the new dates and submit.

What happens when I make a referral?

Once you have submitted your referral online, we will process your enquiry as quickly as possible. Our referrals process is outlined below, click on the image to enlarge it. If you have any queries please email

What happens at an assessment?

We have explained what happens at an assessment in our ‘What happens at an assessment’ flyer and in a short film below: